Important Delivery Disclaimer
We understand that you have a busy life but please bare in mind that someone will need to be at the address to sign for the package. It’s impossible for us to deliver it otherwise.
We will dispatch your printing on time but if the courier cannot find your address or they receive no reply at the door then this will cause a delay in delivery and your important deadline could be missed. You then have to chase us and we have to chase the courier all day to get the driver to go back.
If you can’t be in all day then please do choose an alternative address (a friend, Uni, work or family) or request a pre10:30am or pre12noon delivery slot. If a timed slot isn’t requested at the time of order then we will dispatch on a standard 9-5.30pm delivery.
If you have a crucial deadline or Uni hand in on the same day as delivery then PLEASE request a morning slot rather than praying the courier arrives before 5.30pm. OR even better leave more time and receive the delivery the day before to take all the stress away! We are starting to turn down jobs where people request the delivery on the day of the deadline because they tend to always go wrong. Leave more time so it’ll be nice and stressfree 🙂
Couriers don’t have the time to phone each customer so the address should be easy to locate and deliver to or, again, this will cause a delay. They wont ring you when they arrive because if they did that all day they’d never get round. Sorry/
We do not pass on the courier’s phone number because they will be unable to deal with anyone bar the account holder (us).
If your address is in any way difficult to find: maybe it’s a flat, there’s an access code, the front door is on a different street, you are only home for half an hour in the afternoon…then 99 times out of 100 this will cause a delay. DO NOT LEAVE IT UNTIL THE LAST DAY FOR YOUR PRINTING TO ARRIVE! We cannot state this strongly enough. UPS are the best delivery company (which is why we use them) but delays can and do still happen (recently we’ve had snow and lorry issues). This will likely mean the boxes get left at their UK hub which is in the Midlands and probably nowhere near your address.
APOLOGY: Sorry for spelling that out in such detail but too many jobs are delayed because people just aren’t in to receive the package or the address was ridiculous to find. A little bit of forward planning means that the courier will be able to deliver without a problem and any last minute worries will be avoided.